VH3 Connect is an AI-powered solution designed to optimise field operations by providing real-time support, AI-driven insights, and seamless workflow integration. It helps engineers make better decisions by offering job history, product manuals, traffic updates, and stock availability.

VH3 Connect uses AI to manage tasks like stock checking, job updates, technical guidance, and route optimisation in real time. Engineers can retrieve information using voice commands, allowing them to focus on getting the job done efficiently.

AI agents in VH3 Connect are specialised virtual assistants designed to manage specific workflows. Each agent has a dedicated role, such as providing technical support, tracking performance, or managing resources, which enhances operational efficiency and streamlines field operations.

The natural language interface allows engineers and managers to interact with VH3 Connect by speaking or typing commands. This makes it easy to retrieve job details, access technical manuals, check stock levels, or request help from agents like Connie or Tia, using simple, conversational language.

VH3 Connect features multiple AI agents with specific tasks: Connie manages field operations, Tia provides technical information, Kyle T tracks team performance, Ric handles resource management, Salma manages sales and marketing data, Harris oversees health and safety, and Ollie manages training and certification.

Connie, the AI assistant, optimises routes, provides job details, monitors job status, checks stock levels, and facilitates communication between engineers and customers. She can proactively contact engineers during downtime to provide real-time updates and suggestions for their next tasks.

VH3 Connect’s AI agents are specialised for specific roles, such as technical support, resource management, and health and safety. This allows them to perform their tasks more efficiently and intuitively, offering real-time assistance and helping engineers and managers complete jobs with less effort.

Yes, VH3 Connect allows seamless interaction through both voice and chat. You can switch between the two at any time, and all interactions are synchronised and stored for future reference.

The AI agent Ollie manages training programs, tracks certifications, and ensures engineers stay up to date with the latest industry trends. Ollie provides real-time guidance, helps monitor progress, and offers suggestions for further development.

VH3 Connect’s AI agents can collaborate autonomously in the background. For example, Connie might optimise a route for an engineer, while Tia provides technical support or Ric ensures the required resources are available. This collaboration ensures smooth, efficient field operations without direct user input.

Yes, VH3 Connect provides domain-specific support across industries like Electrical, HVAC, Telecoms, ISPs, and more. Each agent is trained to offer precise, relevant information tailored to the industry, helping engineers resolve issues quickly.

The AI agent Harris ensures all health and safety protocols are followed by managing RAMS (Risk Assessments and Method Statements), monitoring PPE (Personal Protective Equipment), tracking certifications, and logging incidents to maintain a safe and compliant workplace.

VH3 Connect is designed with robust security features to protect data and ensure compliance. It scales with your business needs while maintaining high standards of data protection.

Yes, after a job is completed, VH3 Connect can automatically contact the customer to gather feedback and update the system with customer satisfaction scores, helping improve service quality.

VH3 Connect helps bridge the skills gap by providing voice-guided assistance, step-by-step instructions, and access to manuals and job histories. This ensures that even junior engineers can complete complex tasks confidently.

VH3 Connect integrates seamlessly with existing systems like BigChange’s Jobwatch FMS, allowing for quick and smooth implementation without significant disruption to operations.